ITS will respond to help requests in supported College spaces, as well as provide assistance setting up equipment or presentations at the start of an event (with advance notice).
If training is needed with the installed equipment, contact the Help Desk at least 7 business days prior to the event to schedule a consultation with someone from ITS. More information about installed technology is available on the ITS website.
If an event requires support beyond what is outlined above (e.g., additional technology is needed, support is needed outside of the hours above), contact the Help Desk as soon as possible to arrange a consultation regarding what third-party options may be available. Fees may apply and ITS cannot guarantee the availability of third-party equipment and/or support.
ITS installs equipment designed to be user-operated and provides training on the use of this equipment.
All reservable space on campus is managed through the Scheduling Office. To reserve space for an event, contact the Scheduling Office at email@example.com or (610) 330-5077, or visit their reservation webpage.
If a guest requires network access or use of a smart classroom computer, a College sponsor should use the Guest Account Creation Utility to create a temporary login for the guest. These logins are valid for 72 hours from the time they are created.
ITS provides training for faculty, staff, and students to create audio and video recordings, but ITS does not provide staffing audio or video recording.