Information Technology Services routinely performs maintenance on College IT systems. This maintenance takes several forms.

Scheduled maintenance: Service-affecting changes that require downtime are scheduled for  Wednesdays from 3 a.m.-7 a.m., but can be planned for other days and times depending on the requirements of the service. ITS requires at least three business days notice to schedule and test the work involved; this lead time varies depending on the service.

Scheduled maintenance are announced ahead of time via the ITS website and social media accounts on Facebook and Twitter.

Emergency maintenance: In situations when immediate changes are needed to preserve the integrity of systems or data, maintenance may be implemented during during normal business hours with little to no notice. An explanation will be posted to the ITS website afterwards.

Regular maintenance:  Maintenance that does not require a service outage may be done during normal business hours. The community will be notified of regular maintenance changes as appropriate.

Maintenance Blackouts

There are times during the academic year when scheduled system changes are suspended in order to minimize disruptions to IT systems. The general guidelines for these blackouts are as follows:

  • End of summer, move-in, and start of classes
    • Duration: 2 weeks (the week prior to the start of term and the week of the start of term)
  • End of semester, finals week
    • Duration: 2 weeks (the week prior to finals and the week of finals)
  • College-observed holidays and closures
    • Any Wednesday before a holiday, during a holiday, or when the College is closed

The maintenance blackout guidelines are not absolute. Requests for a blackout exception should be sent to the Help Desk at help@lafayette.edu or (610) 330-5501.