Information Technology Services routinely performs maintenance on College IT systems. This maintenance takes several forms.
Scheduled maintenance: Service-affecting changes that require downtime are scheduled for Wednesdays from 3 a.m.-7 a.m., but can be planned for other days and times depending on the requirements of the service. ITS requires at least three business days notice to schedule and test the work involved; this lead time varies depending on the service.
Emergency maintenance: In situations when immediate changes are needed to preserve the integrity of systems or data, maintenance may be implemented during during normal business hours with little to no notice. An explanation will be posted to the ITS website afterwards.
Regular maintenance: Maintenance that does not require a service outage may be done during normal business hours. The community will be notified of regular maintenance changes as appropriate.
There are times during the academic year when scheduled system changes are suspended in order to minimize disruptions to IT systems. The general guidelines for these blackouts are as follows:
The maintenance blackout guidelines are not absolute. Requests for a blackout exception should be sent to the Help Desk at firstname.lastname@example.org or (610) 330-5501.