Do you ever have questions about using services or equipment managed by ITS? If so, ITS is here to help in a few ways. The Help website, Help Desk, and Tech Lounge provide support for all ITS services.

Help website

Starting with the ITS Help website, it allows you to immediately get help through documentation related to all manner of things from Gmail and Google Drive to AppStream and installing apps on your device. The redesigned Help website features a new search box to get you help faster and more accurately. There is also a list of new help articles at the bottom of the Help homepage highlighting new services and changes to existing services.

Help Desk

The Help Desk is a one-stop shop for getting help beyond what is available on the Help website. The Help Desk is available 24/7 and can provide real-time assistance for anything technology related. If the Help Desk is unable to answer a question, they will escalate it to the appropriate team in ITS. ITS recommends contacting the Help Desk over directly contacting individuals in ITS as it allows for faster assistance and gets your request in front of people ready to help. The Help Desk can be contacted at (610) 330-5501 or help@lafayette.edu.

Tech Lounge

For many issues or questions about common software applications, connecting to the network, and email, visit the virtual Tech Lounge for live chat help. Hours and information can be found on the Tech Lounge webpage.