Repairs

The ITS Hardware Shop is a Dell University Premier Access Partner. This designation allows the Shop to perform covered repairs on student-owned Dell computers still under warranty. All equipment must be delivered to the Hardware Shop (Pardee 3) for repairs; ITS cannot pick up equipment or perform repairs in residence halls. Repairs covered by Dell warranties are done at no cost to the student, but proof of ownership and of any extended warranty coverage must be provided at the time the system is dropped off for service.

Students seeking repairs for peripherals (printers, scanners, etc.) and warrantied computer systems from manufacturers other than Dell should seek help from outside service providers.

Virus Removal

The Hardware Shop will clean a virus-infected student system once per academic year at no cost. Any additional virus removal on the same system will be billed at $45/hour. ITS cannot guarantee recovery of data lost due to virus infection.

Hardware Shop hours

Monday – Friday, 12:30 p.m. – 4:30pm